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Support

Talk to the people who are building Maidsys. In pre-launch there is no ticket queue: you write, we answer.

Last updated July 2026

Direct channels

When we answer

  • Monday to Friday, 8am to 8pm Eastern Time.
  • Email answered within one business day.
  • Urgent migration questions: support via WhatsApp and video call.

How we can help

Import from your current system

Send us an export of your clients, addresses and rates and we go through the import with you, at no extra cost.

Setting up teams and pay

Fixed and variable teams, per-helper pay, and service types with their own duration and rates.

Initial account setup

Review company details, services, teams and key preferences to get your account ready to operate.

Something on this site is broken

Tell us which page and which browser. That is enough for us to reproduce it.

Before you write

Ten of the most common questions are answered on the home page.

Read the FAQ